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Return & Refund Policy

Effective Date: 3/03/2025

Last Updated: 3/03/2025

At RRR Trading, we strive to ensure customer satisfaction.  If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the terms outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be returned within 30 days from the date of purchase.
• The item must be in its original condition, unused, and in the original packaging.
• Proof of purchase (receipt or order confirmation) must be provided.
• Certain items such purchased under distributor or sales agreement may not be refundable if the terms of the agreement specify no refunds or contain additional terms.

NOTE:  this policy only applies to items and orders paid via our payment processor with a debit or credit card.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order details.
2. Ship the item back to us at the address that was provided to you during the refund / exchange process. You must use a traceable shipping method.
3. Once received, we will inspect the item and notify you of the approval or rejection of your return.

3. Refunds

• Approved refunds will be processed within 30 business days after receiving the returned item.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your bank, it may take more than 30 business days for the refund to reflect in your account.
• Shipping Fees will not be refunded

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

• Check your bank or credit card statement.
• Contact your bank or credit card provider, as processing times vary.
• If you still have concerns, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

6. Non-Refundable Items

The following items are not eligible for refunds:

• Any shipping fees associated with the purchase or return of items
• Any bank or payment processor fees associated with the original purchase or refund
• Sale or clearance items (unless defective)
• Items purchased at trade shows and similar events (unless defective)
• Custom or personalized orders, any sale/purchase agreement that contains non-refundable terms and conditions
• Any items that have exceeded the 30 day return deadline

7. Chargeback & Dispute Resolution

If you believe there is an issue with your transaction, we encourage you to contact us first before initiating a chargeback. We are committed to resolving disputes quickly and fairly. 

NOTE:  Issuing a chargeback before contacting our company could be grounds to terminate any current distributor or sales agreements with our company; in addition, you may be disqualified from entering into any future agreements.

NOTE: Initiating a chargeback before the return of the items in the order may result in litigation and the filing of criminal fraud charges.

8. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on our website, and significant changes will be communicated to customers.

9. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Relax Relief Rejuvenate Trading LLC d/b/a RRR Trading, EDP Kratom
PO Box 7469, Kansas City, MO 64116
This email address is being protected from spambots. You need JavaScript enabled to view it.

Terms and Conditions for Debit & Credit Card Purchases

Effective Date: 03/03/2025

Last Updated: 03/03/2025

Welcome to Relax Relief Rejuvenate Trading LLC ("we," "our," "us"). By making a purchase using a debit or credit card on our website, you agree to the following terms and conditions. Please read them carefully before completing your transaction.

1. Payment Processing

• We accept payments via major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• All transactions are processed securely through our payment processor ___________, and we do not store your payment information.
• By completing a purchase, you authorize us to charge your debit or credit card for the total purchase amount, including any applicable taxes and fees.

2. Order Confirmation & Processing

• Upon successful payment, you will receive an email confirmation with your order details.
• Orders are processed within 5-10 business days and shipped according to our Shipping Policy.
• We reserve the right to cancel or refuse any order due to payment issues, suspected fraud, or legal/regulatory reasons.

3. Pricing & Taxes

• All prices are listed in United States Dollars (USD) and are subject to change without notice.
• Sales tax or other applicable charges may be applied based on your location.  Sales tax will only be applied to retail orders and not wholesale orders.

4. Refunds & Returns

• Refunds are subject to our Return & Refund Policy.
• Refunds will be credited to the original payment method and may take 30 business days to process, depending on your financial institution.
• Chargebacks initiated without first contacting us to resolve an issue may result in account suspension or legal action.

5. Fraud Prevention & Security

• To prevent fraudulent transactions, we may require additional verification before processing an order.
• If we suspect fraud, we reserve the right to cancel transactions, report fraudulent activity, and take legal action.

6. Disputed Transactions

• If you believe a transaction was unauthorized or incorrect, you must notify us within 30 days of the purchase.
• We will investigate and attempt to resolve disputes promptly.

7. Limitation of Liability

• We are not liable for any damages resulting from unauthorized use of your debit or credit card.
• We are not responsible for any third-party payment processor errors, delays, or security breaches.

8. Changes to These Terms

• We reserve the right to modify these Terms & Conditions at any time.
• Changes will be effective immediately upon posting on our website.

9. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

RELAX RELIEF REJUVENATE TRADING LLC d/b/a RRR Trading or EDP Kratom
PO Box 7469, Kansas City, MO 64116
This email address is being protected from spambots. You need JavaScript enabled to view it.